Terms of Service
Last updated: May 2026
1. Service Description
BaggageRepairs.com provides online luggage repair evaluations for a flat fee of £10. This includes a professional assessment of submitted photos and details, resulting in a repair cost estimate or recommendation.
2. Payment
The £10 evaluation fee is non-refundable. Payment is processed securely through our third-party payment processor. The fee covers the evaluation only — repair services are quoted separately.
3. Evaluation Accuracy
Evaluations are based on the photos and information provided. Actual repair costs may vary upon physical inspection. Our quotes are estimates provided in good faith.
4. Intellectual Property
You retain ownership of all photos you submit. By uploading, you grant us a limited licence to use them solely for the purpose of your evaluation.
5. Refund Policy & Money-Back Guarantee
The £10 evaluation fee is non-refundable once payment has been processed and the evaluation report has been delivered, with one exception: our Money-Back Guarantee. Money-Back Guarantee: If you submit your assessment report to your airline as supporting evidence for a baggage damage claim, and the airline explicitly ignores or rejects the report as insufficient evidence, you are entitled to a full refund of your £10 fee. To claim your refund under this guarantee: (a) email contact@baggagerepairs.com with the subject line "Refund Request — [your order reference]", (b) include your order reference number, (c) attach documentation of the airline's response or evidence of non-response, and (d) submit your request within 90 days of receiving your assessment report. Refunds will be processed to the original payment method within 5–7 business days of approval. If we are unable to complete your evaluation for any other reason, a full refund will also be issued.
6. Cancellation Policy
You may cancel your evaluation request before the report has been issued by contacting us at contact@baggagerepairs.com. Once the evaluation report has been delivered, the service is considered complete and cancellation is no longer possible.
7. Disputes
If you are dissatisfied with your evaluation, please contact us at contact@baggagerepairs.com within 14 days of receiving your report. We will review your concerns and, where appropriate, provide a revised assessment at no additional cost.
8. Limitation of Liability
Our liability is limited to the evaluation fee paid. We are not liable for decisions made based on our evaluations.