Privacy Policy
Last updated: July 2026
1. Data We Collect
When you use our evaluation service, we collect: your name, email address, luggage details (brand, model, issue description, flight claim number), and photographs you upload.
2. How We Use Your Data
Your data is used solely to provide the luggage repair evaluation service. We review your submission, prepare a quote, and communicate the results to you via email.
3. Data Retention
All personal data and uploaded photos are automatically deleted 30 days after your evaluation is completed. You may request early deletion at any time.
4. Data Security
We use industry-standard encryption and secure storage. Payment processing is handled by PCI-compliant third-party processors — we never store your card details.
5. Your Rights (UK GDPR)
You have the right to access, correct, delete, or port your personal data. Contact us at contact@baggagerepairs.com to exercise these rights.
6. Cookies & Analytics
We use Sentry for error monitoring, which does not set cookies and is necessary to keep the service running reliably. We also use PostHog for product analytics (page views, clicks, and session recordings with all input fields masked), which sets cookies and only runs if you accept analytics cookies via the banner shown on your first visit. You can change your choice at any time using the "Cookie preferences" link in the footer. We also use Vercel Analytics and Speed Insights for aggregate traffic and performance metrics; these are cookieless and store no identifier on your device.
7. Contact
For privacy-related enquiries: contact@baggagerepairs.com