easyJet Damaged Luggage: How to Claim Compensation (2026 Guide)

If your suitcase came off an easyJet flight cracked, dented, or with a broken wheel or handle, you're entitled to compensation, but only if you follow easyJet's process correctly. This guide walks you through the easyJet damaged luggage claim step by step, what compensation you can expect, and how to strengthen your case if it stalls.

Updated May 2026.

Can You Claim for Damaged Luggage with easyJet?

Yes. Under the Montreal Convention, easyJet is liable for damage caused to checked baggage during carriage. Compensation is capped at 1,288 SDR per passenger (roughly £1,300), covering repair or replacement of your suitcase and damaged contents.

easyJet's own policy is published here: easyJet damaged baggage information. The UK Civil Aviation Authority confirms passenger rights here: CAA damaged baggage guidance.

Step 1: Report the Damage at the Airport

Go straight to the easyJet baggage desk in the arrivals hall before leaving the airport. Ask for a Property Irregularity Report (PIR): this is the document that proves the damage was identified immediately after the flight.

Without a PIR, easyJet can refuse the claim outright. If you've already left the airport, you have 7 days from receipt of your bag to report the damage in writing.

Step 2: Photograph the Damage

Before any repair attempt or further use, document the damage thoroughly:

• close-ups of every cracked, dented, or broken area
• a full image of the suitcase from each side
• the baggage tag and PIR reference
• any damaged contents inside the case

Photos are the single biggest factor in whether a claim is approved quickly or pushed back for more evidence.

Step 3: File Your easyJet Baggage Claim

Submit the formal claim through easyJet's claims portal: easyjetclaims.com. Reporting at the desk is not enough on its own; the written claim is what triggers compensation.

Include in your submission:

• PIR reference number
• flight number, date and booking reference
• all photos of the damage
• purchase receipt or estimated value of the suitcase
• a repair quote or independent damage report (recommended)

Step 4: What's Covered for a Broken Suitcase, Wheel or Handle

easyJet covers structural damage that prevents normal use of the bag. The most common approved claims are for:

• broken or sheared-off wheels
• snapped telescopic handles
• cracked or punctured shells
• torn fabric, broken zips and damaged locks
• smashed corners and frame deformation

Pre-existing wear, minor scuffs and protruding straps caught in conveyors are typically excluded. If your case can no longer be wheeled, locked or closed, it qualifies.

Step 5: easyJet Lost Luggage Compensation (If It Doesn't Show Up)

If your bag never arrived, the same Montreal Convention cap applies (~£1,300). easyJet considers a bag officially lost after 21 days. Until then it's classed as delayed, and you can claim reasonable replacement essentials; keep every receipt.

Full breakdown here: How much compensation for damaged luggage?

Step 6: What Happens After You Submit

easyJet usually responds within 14–28 days. Expect one of three outcomes: a payment offer, a voucher, or a request for further documentation, most often a repair quote or independent damage report.

If you're asked for documentation, the speed of your reply largely determines how fast the claim closes. See: Airline asked for a damage report? Here's why, and what to do next.

Step 7: Strengthening a Stalled Claim

If easyJet has gone quiet, lowballed you, or offered a voucher you don't want, you have leverage. A clear, structured independent damage report (itemising what's broken, whether it can be repaired, and the realistic value) typically unblocks claims that have stalled for weeks.

If easyJet still refuses, you can escalate to AviationADR (the CAA-approved alternative dispute resolution body easyJet is signed up to).

Final Thoughts

easyJet damaged luggage claims aren't difficult: they're process-driven. PIR at the airport, photos before anything else, formal claim through the portal, and structured documentation if it stalls. Do those four things and the vast majority of claims settle.